Remote Access - Logistics Consultants

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Remote Access


Web Conferencing, free of charge
Host invites Guests to an On-line Meeting, screen/document Share may be available, Annotation provides a drawing tool
Minimum Broadband speed 5Mb/s (stable bandwidth) - Test using www.speedtest.net
Cable connection upto double the speed of WiFi , test with a reel of Cat6 ethernet Cable, max 100m, fitted with RJ45 connectors
Performance also impaired by "noisy neighbours" eg when USA wakes up (UK 2pm) or Middle East holiday (Fridays)
Above 12 participants, Video Conferencing is impractical (image quality, audio interaction), present by Video Streaming instead (below)

Functionality (free releases of software)
Usability (free releases of software)
AccuRx
(Used by NHS)
Video, SMS Text
[Windows PC, Android, macOS, iOS]
Commercial (free to patients only)
NHS (GP, Secondary care & Community)
Database of some medical records (vaccinations)
One-way SMS Text (eg test results)
Maximum 4 participants for video consultation, no app required

Air Chat
(Apple)
Text only
[iOS]
Text
Connection via Bluetooth, no WiFi or cell telephony required
Range ~5 metres
Automatically detects people using the app around you

AnyMeeting
Video, Screen share,
Transcriber (records meeting as text)
[Windows PC, Android, macOS, iOS]
Free until 31/12/20
Prone to video issues
Maximum 50 participants (claimed)

Bitrix24
Video, Screen share
CRM (Customer Relationship Management)
[Windows PC, Android, macOS, iOS]
Android & iOS require app download
Chrome extension optional
Maximum 10 participants

Blizz
(TeamViewer)
Video, Screen share
[Windows PC, Android, macOS, iOS]
Participants download app
Outlook extension optional
Maximum 5 participants

Chime Basic
(Amazon)
Video (one to one), Screen share,
[Windows PC, Android, macOS, iOS]
Participants download app
Sign-in to Amazon account


Discord Text, Video, Screen share limited to games
[Windows PC, Android, macOS, iOS]
Popular with gamers
FaceTime
(Facebook)
Video (one to one)
[macOS, iOS]
Pre-installed with macOS, iOS
FreeConferenceCall.com
Video, Screen share
[Windows PC, Android, macOS, iOS]

Participants download app
Maximum 1,000 participants (claimed)
G Suite
(Google)
Video, File share
Amalgamation of Gmail, Hangouts/Meet, Chat
[Windows PC, Android, macOS, iOS]

PCPro magazine: "Shambolic, bewildering mess"
Host & Guests required to sign-in to a Google account

Google Duo
Video
[Windows PC, Android, macOS, iOS, Chrome]
Host & Guests required to sign-in to a Google account
Maximum 8 participants

Google Hangouts
[Superseded]
Video, Screen share
[Windows PC, Android, macOS, iOS]
Peviously Google+
Replaced by Google Meet

Google Meet
Video, Screen share,
Captions (translates audio to text)
[Windows PC, Android, macOS, iOS]
All participants required to sign-in to a Google account
Maximum 100 participants (claimed)
Maximum 60 minute meetings (not enforced when tested)

GoToMeeting
(LogMeIn)
Video, Screen share
[Windows PC, Android, macOS, iOS]

Maximum 3 participants
Maximum 40 minute meetings

Houseparty
Video, Screen share
[Android, iOS, PC/macOS Chrome]
Owned by developer of Fortnite
Guests required to register (added to Directory)
Chrome extension optional
Maximum 8 participants

iMessage
(Apple)
Text only
[macOS, iOS]

Text
Connection via internet, rather than cell telephony
Jitsi Meet*
[Handy for casual meetings of more than 2 participants]
Video, Screen share
[Windows PC, Android, macOS, iOS]
Open Source, Easy to use
Host/Guests not required to download app/register
Chrome extension optional
(for scheduling meetings & Office 365)
Maximum 75 participants (claimed)
Fun feature - Reports talk time of each participant

Join.me
Video, Screen share
[Windows PC, Android, macOS, iOS]

Video prone to freezing (rejoin to unfreeze)
Maximum 3 participants

LR Remote
Video
[Android, iOS]

LRQA (Lloyd's Register) remote audit (workplace tour)
LRQA provides app registration

Messenger
(Facebook)
Video
[Windows PC, Android, macOS, iOS]
Participants require Facebook membership
End-to-end encryption limited (& not enabled by default)
Maximum 8 participants

RingCentral
Video, Screen share
[Windows PC, Android, macOS, iOS]
Maximum 500 participants (claimed)
SGS QiiQ
Video
[Android, iOS]
SGS remote audits (workplace tour)
SGS provides app registration
Signal
[Handy for private meetings]
Text, Video
[Windows PC, Android, macOS, iOS]
Celebrity endorsements as a more secure rival to WhatsApp
Host/Guests required to download app
Maximum 8 participants (was limited to 5 participants)

Skype - Meet Now
(Microsoft)

Video, Screen share
[Windows PC, Android, macOS, iOS]

Access via Skype
Pre-installed with Windows 10
Medicore video/audio quality
Not supported by Firefox browser
Invite guests by emailing link or entering 'Skype Name'
(found in 'More, Settings, Skype name:')
Maximum 50 participants (claimed)

Skype For Business
[Superseded]
Video, Screen share, Remote control
[Windows PC, Android, macOS, iOS]

Replaced by Teams (Microsoft)

Slack
Video, File share
[Windows PC, Android, macOS, iOS]
PCPro magazine: "Magnificent, a doddle to set up"
5Gb free Cloud storage
Snapchat
Photo/short video share
[Android, iOS]
Popular with teenagers
Supports 'disappearing photo/video'
StarLeaf
Video
[Windows PC, Android, macOS, iOS]


Streamyard
Video, Screen share, Record meet
[Windows PC, Android, macOS, iOS]
Popular in Education
Pre-record presentations
Limited to to 20hrs/month (free version)
Participants use browser access only
Maximum 6 host+ participants

Teams*
(Microsoft)
[Excellent, once you have managed to join a Meeting]
Video, Screen & File share, Record meet
(Remote control - host pays subscription)
[Windows PC, Android, macOS, iOS]
Popular with Business
PCPro magazine: "Microsoft Teams is mired in misery"
Host required to sign-in to a Microsoft account
(Sign-in required for both Web & App versions)
Screen share particularly good (pin sharp resolution)
File sharing works well (developed from SharePoint)
Maximum 300 participants (claimed)

Telegram
Video, Text & File share
[Windows PC, Android, macOS, iOS, Linux]
Host/Guests required to download app
PC & phone users need to download/register app for phone
End-to-end encryption limited (& not enabled by default)
File share up to 2Gb
Maximum 200,000 members for Group Texts (claimed)

UberConference
Video, Screen share
[Windows PC, Android, macOS, iOS]

Android & iOS require app download
Chrome extension optional
Maximum 10 participants

Webex Meetings
(Cisco)
Video, Screen share, Personal Rooms,
Record meet
[Windows PC, Android, macOS, iOS]
Zoom's big brother from Cisco
Popular with IT Companies
Prone to audio issues
Guests not required to download app/register
Maximum 100 participants (claimed)
Maximum 50 minute meetings

WhatsApp*
(Facebook)
[Handy for casual meetings]
Android/iOS supports: Video
Windows PC/macOS supports: Text only
[Windows PC, Android, macOS, iOS]
Host/Guests required to download app
Secure (automatic end-to-end encryption)
Data is not actually shared with Facebook
Although backup to Apple/Google clouds is less secure
Maximum 8 participants (was limited to 4 participants)

Whereby*
Video, Screen share
[Windows PC, Android, macOS, iOS]

Maximum 4 participants
Guests not required to download app/register
Workplace
(Facebook)
Video, Screen & File share, Remote control
[Windows PC, Android, macOS, iOS]

Rivals Microsoft Teams . . .
Similar user interface to Facebook
Unlimited Participants (maximum 50 Groups)
Participants required to register their email address
5Gb free Cloud storage per person

YAC
Audio only, Screen share, Annotation
[Windows PC, Android, macOS, iOS]
'Yell Across Cubicles'
Voice Messaging (voice mail) with transcription
Maximum post 120 seconds

Zoho Remotely
Video, Screen & file share, Remote control
[Windows PC, Android, macOS, iOS]
Free until 1/7/20
Zoho is full CRM (Customer Relationship Management)
Maximum 100 participants (claimed)

Zoom*
(Cisco)
[Handy for Laptop/Desktop meetings that are either short or one-to-one]
Video, Screen share, Annotation, Remote control
[Windows PC, Android, macOS, iOS]
Market leader , Cisco/Zoom collaboration
Default configuration is easy to use
Advanced options include Breakout rooms, Video touch up
Guests not required to download app/register
Chrome extension optional (schedules Google Calendar)
Security concerns exaggerated
Maximum 100 participants (claimed)
Maximum 40 minute meetings (Groups of 3 or more)
One-to-one meetings unlimited time
[Pro version unlimited time, but similar video resolution]

ZoomIt*
Screen annotation tool (eg circles & arrows)
Used in presentations (inc screen sharing)
[Windows PC]
Microsoft download
Use in conjunction with any video conferencing software
* Recommended
Adequate functionality, intuitive to use and no faults detected in the free release of the software

Video Streaming (free of charge)
Webinar is streamed live (real-time), Webcast is pre-recorded, Podcast is audio only (live or pre-recorded)
Above 12 participants,Video Streaming is a better presentation method than Video Conferencing

Functionality (free releases of software)
Usability (free releases of software)
Vimeo
Webcast only
[Windows PC, Android, macOS, iOS]
170 million users (2020), mature users
Maximum storage 500MB
No adverts
Can replace video & keep analytics (viewing stats)

YouTube*
Webinar (& Webcast), Live chat
[Windows PC, Android, macOS, iOS]
Guests can pose questions, displayed via Live Chat
Presenter responds on Webinar (live Video stream)
1 billion users (2020), mixed feedback (if activated)
Unlimited storage
Adverts unavoidable
Replacing video loses analytics (viewing stats)

* Recommended
Adequate functionality, intuitive to use and no faults detected in the free release of the software

Social Media (free of charge)
Social Network is a dedicated website where users communicate with each other by posting messages, images & video
Blog is a regularly updated web page, for communication from an individual to followers by posting informal messages, images & video

Functionality (free releases of software)
Usability (free releases of software)
Blogger.com*
Blog
[Windows PC, Android, macOS, iOS]
Emails latest posts to followers
Clubhouse
Social Network - Listen in to live conversations
[iOS]
Exclusive
Register via invitation from existing Clubhouse member only
Similar to CB Radio (most followers are just listening)
Follower may be invited to join an existing conversation
Conversation is live only - not recorded by the app
Maximum 5,000 people in a room (claimed)

Facebook
Social Network
[Windows PC, Android, macOS, iOS]

Mark Zuckerberg's original
Connects 'like-minded' people
Personal Profile advertises your social status
Add other users as friends & send messages

Facebook Notes
Blog
[Windows PC, Android, macOS, iOS]

Cannot upload video clips or gif files
Instagram
Instagram Direct
(Facebook)
Photo/short video share, Direct messaging
[Android, iOS]
[Windows PC, macOS limited functionality]
Posts are shared publically or with followers
Instagram Direct supports 'disappearing photo/video'
Windows PC, macOS cannot post photos/videos
LinkedIn*
Social Network
[Windows PC, Android, macOS, iOS]
Connects professional people
LinkedIn Profile is an online Curriculum Vitae
Post updates to showcase professional achievements

TikTok
(Chinese owned)
Social Network - Video Share, Direct Messaging
[Android, iOS]
Banned in USA (because Chinese owned)
Banned in India (because of a border clash with China)
Video/music editing tools
Virtual gifts (can be exchanged for money)

Twitter
Microblog - text only
[Windows PC, Android, macOS, iOS]
Beloved of politicians & news organisations
Tweets (posts) are limited to 140 characters (inc hyperlinks)

* Recommended
Adequate functionality, intuitive to use and no faults detected in the free release of the software

Remote Desktop Control (free of charge)
Takeover mouse & keyboard control

Functionality (free releases of software)
Usability (free releases of software)
Chrome Remote Desktop
Remote control
[Windows PC, macOS]
Chrome extension
PC Pro reports easy to set up
ConnectWise Control

Remote control - host pays subscription
[Windows PC, Android, macOS, iOS]
ConnectWise Control Access - IT support within your company
ConnectWise Control Support - IT support outside your company
Web based
PC Pro recommended

ISL Online
Remote control - host pays subscription
[Windows PC, Android, macOS, iOS]
Web based
PC Pro recommended
LogMeIn Rescue

Remote control - host pays subscription
[Windows PC, Android, macOS, iOS]
Popular with IT support desks
'Guest' required to download app & allow access
LogMeIn GoToAssist
Remote control - host pays subscription
[Windows PC, Android, macOS, iOS]
Web based
Popular with IT support desks
NetSupport Manager
Remote control - host pays subscription
[Windows PC, Android, macOS, iOS]
Web based
Remote Desktop Connection
Remote Control
[Windows PC, macOS]

Pre-installed with Windows 7 only
TeamViewer
Remote control - host pays subscription
[Windows PC, macOS]

Popular with IT support desks
Quick Assist*
Remote Control
[Windows PC]

Pre-installed with Windows 10
* Recommended
Adequate functionality, intuitive to use and no faults detected in the free release of the software

VPN (Virtual Private Network) for remote file access, printing, desktop control (£ Fee - to access your Server)
Operating a Remote PC with a VPN connection is indistinguishable(1) from sitting at an Office-based PC that is wired directly to your Server
(1)Minimum (home) Broadband 10Mb/s (stable bandwidth); Each VPN connection (into existing Server) costs approx £50/year


Functionality
Usability
Smoothwall Open VPN
Server software charge for access
[Windows PC, macOS]

Popular in education sector
SonicWall VPN

Server software charge for access
[Windows PC, macOS]
SonicWALL security specialists have VPN products:
i)  NetExtender (app available from SonicWall)
ii) Mobile Connect (app available in Windows 10 Store)
Disconnect after each session to avoid erroring

Windows VPN*
Server software charge for access
[Windows PC]
Pre-installed with Windows 7, 10
Disconnects overnight automatically
VPN (Virtual Private Network) or Proxy Server, for enhanced privacy/disguising location (£ Fee - to access other Servers)
VPNS encrypts data, which adds protection over unsecured WiFi, although utilising a VPN simply transfers your trust to the VPN company
VPN can be routed through a server abroad, so impersonating a different country of residence, allowing access to media restricted by country

Functionality
Usability
Express VPN
(Netherlands based)
Some Server access included (94 countries)
[Windows PC, Android, macOS, iOS, Linux]

Price ~£114/ year
Download speed ~220MPS
NordVPN
(Panama registered)
Some Server access included (59 countries)
[Windows PC, Android, macOS, iOS]

Price ~£106/ year
Download speed ~235MPS
Private Internet Access*
(Kape Technologies)
Some Server access included
(10,000 Servers, in different countries)
[Windows PC, Android, macOS, iOS, Linux]

Price ~£97/ year
Download speed ~154MPS

* Recommended
Adequate functionality, intuitive to use and no faults detected in the free release of the software

File Storage(2)/Connection for sharing PC's data with the data stored in a remote (Cloud) server (free of charge)
Access PC files as normal; Accessing Cloud data is more clunky (via Web Browser) & may be limited to File transfer (for off-line editing)
(2)File storage in the Cloud is an inadequate backup, as Cloud data ultimately replicates the current PC data

Functionality (free releases of software)
Usability (free releases of software)
Box
File sync PC data to Cloud, Version history
[Windows PC, Android, macOS, iOS]
Synchronising errors (sub folder files not copied over)
10GB free Cloud storage
5GB lmit on a single file size
Dropbox*
File sync PC data to Cloud, Version history,
Document collaboration
[Windows PC, Android, macOS, iOS]

The original
Remarkably, can be installed without PC admin permissions
2GB free Cloud storage
Dropbox Plus ~£100/ year provides 2TB Cloud storage

Foldr
File access to company (not Cloud) server
[Windows PC, Android, macOS, iOS]
Access all company server's files via web browser
No Cloud Storage
Google Drive
File sync PC data to Cloud, Version history,
Document collaboration
[Windows PC, Android, macOS, iOS]
Realtime document collaboration
(shared document is edited by others before your eyes)
Synchronising errors (duplicated files)
Not to be confused with Google Cloud Storage
15GB free Cloud storage (but that includes Gmail data)

Google One
Google Drive upgrade of Cloud storage Starting price £15.99pa for 100Gb Cloud storage
Required when exceed Google Drive free 15Gb Cloud storage
Cloud storage can be shared between 6 users

One Drive*
File sync PC data to Cloud
[Windows PC, Android, macOS, iOS]
Incorporated in Microsoft Office 365
5GB free Cloud storage
SharePoint
One Drive syncs Sharepoint data
Document collaboration
[Windows PC, Android, macOS, iOS]

Incorporated in Microsoft Office 365
Cloud Storage via One Drive
WeTransfer* Document transmission
[Windows PC, Android, macOS, iOS]
Transmit up to 2GB of files
Cloud Storage only temporay
Transfer (link) expires after 7 days

* Recommended
Adequate functionality, intuitive to use and no faults detected in the free release of the software

One-to-One
Primarily for one-to-one communication although group (conference) facility is often available

Functionality (free releases of software)
Usability (free releases of software)
Email
Uniplex (unidirectional), text & image
[Windows PC, Android, macOS, iOS]
Maximum file size 10MB (most email servers)
Limited by the recipient taking the time to read the email
Good for confirming (record of) a conversation/transaction

Telephone
Duplex (bidirectional) audio, caller display
[Handset or Windows PC, Android, macOS, iOS]

i) Landline, via PSTN (Public Switched Telephone Network)
   UK PSTN will be shutdown in 2025
ii) Laptop or router, via VOIP (Voice over Internet Protocol)
iii) Mobile phone, via terrestial network provider (line of sight)
iv) Satellite phone, via satellite
Answer machines vulnerable to hacking
Good for reducing ambiguity & urgent communication

SMS
(Texting)
Uniplex (unidirectional), text
& image if supported by network provider
[Handset]
Short Message Service, via network provider (line of sight)
Maximum 160 characters
Not encrypted
Good for urgent communication

* Recommended
Adequate functionality, intuitive to use and no faults detected in the free release of the software
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